Six Things I Learned Building a House

Reprint from American Fastener Journal, September/October 2018

In 2005, my bride of several years and I entered into an adventure and decided that rather than buying an existing home, we would build our first new home together. For many, entering into such a project is likely to test the mettle of their relationship, but my love for building projects made this an easy decision, and thus, I was not intimidated to act as my own General Contractor. So, we hunkered down, began working with an architect friend, and soon had a plan ready to go. Next came the arduous process of finding and hiring subcontractors.

Advice From Millennials

Reprint from American Fastener Journal, November/December 2018

In 2015, the Millennial Generation, those with birthdates that fall between 1977 and 1995, surpassed all other generations in the United States workforce. In fact, they make up a generational cohort of 85 million individuals, which is about five million greater than the Baby Boomers. With respect to the workplace, by 2020 the Millennials will constitute over 50 percent of the U.S. workforce, while Baby Boomers, currently the next largest cohort in the workforce, will be less than 25 percent.

Recruiting and Retention

Reprint from American Fastener Journal, May/June 2019

I just left an Industrial Fasteners Institute meeting where, once again, one of the most prominent themes of discussion revolved around recruiting and retaining new employees into our industry. This is not a new discussion. In fact, I have been working on projects related to this topic for the last seven years. I recall a report, “A New Wave—Recruiting the Next Generation,” where it spoke about various programs by which “companies are ensuring the future of the industry.” The key part of this thread is those quoted six words, “ensuring the future of the industry.” I have been working on this for the last seven years, and others much longer, signaling the realization that very little of the dialog is new. So why has so little seemingly been accomplished in all this time? Although this article is not intended to seek the answers to that question, it is an important question to consider, especially in the context of the subject of this article, i.e. recruiting and retaining individuals into the fastener industry. I hope that exploring such questions will lead you to ask yourself: Why, if the very survival of your company—or more globally, an industry—is dependent on ushering the new leaders, associates, and members onto your team, has so little been proactively accomplished in the last 10 years? And to what extent has your company invested in ensuring its future?

Strategic Planning: Something Every Progressive Fastener Company Should Be Doing

Reprint from American Fastener Journal, January/February 2019

Authors Don Peppers and Martha Rogers wrote in their book Extreme Trust: “When your headlights aren’t on, the best rearview mirror isn’t likely to improve your driving.” Although this quote was likely intended to address the idea that past experience isn’t a guarantee for future success, it also speaks to the idea of operating a business without a strategy. If you don’t have a vision and strategy of where you wish the business to go, it is sort of like driving at night without your headlights on.

What Building a Home Can Teach About Customer Service

Reprint from American Fastener Journal, July/August 2019

About 12 years ago, my wife and I built the house we currently live in. I acted as the General Contractor. Although for many, this choice turns out to be a disaster, it went reasonably well for me, and in fact, I enjoyed doing it. So it is no surprise that I should find myself once again playing General Contractor in a major construction project.

Attracting the Next Generation of Workers

Reprint from American Fastener Journal, July/August 2018

One day when he went to the mall, Nick Swinmurn, the founder of Zappos.com, couldn’t find a pair of shoes. He turned this inconvenience into an opportunity, founding Zappos.com in 1999. If you are unaware of Zappos, it is an online seller of shoes and clothing. By 2008 it had surpassed one billion dollars in sales and was acquired the following year by Amazon for $1.2 billion. Today it produces revenues in excess of $2 billion.

Why Do Fastener Suppliers Usually Focus Their Attention on a Single Market Segment?

Reprint from LINK, Winter 2021

Have you ever considered why most fastener suppliers, whether a distributor or manufacturer, tend to predominantly supply customers in a single market segment? In other words, consider for a moment, aerospace and automotive customers, it is extremely rare for a fastener supplier to support both industries. Although rare, it is not unheard of for a company to supply different market segments. In fact, I can cite several examples of manufacturers that have operations focused on different market segments, including several companies which have construction and automotive focused operations and one that has both aerospace and automotive focus. However, without exception, these operations are supported separately from different sites or as completely separate and independent operating divisions.

A Few Key Concepts When Doing Business with German Companies

Reprint from Fastener World Magazine, Vol. 162

One needs only to type “cross cultural mistakes” into a search engine to be inundated with example after example of grievous marketing blunders made because of poor language translation or cultural misunderstanding. Consider these recent examples; an Italian ad that translated Schweppes Tonic Water into “Schweppes Toilet Water”, a Chinese ad that translated the Kentucky Fried Chicken slogan, “finger-licken’ good”, into “Eat your fingers off”, or the Coors Brewing Company slogan, “Turn it loose”, understood in a Spanish ad campaign as “Suffer from Diarrhea.”

Passing the Torch: Preparing Your Business for the Next Generation

From Fasteners Technology International, December 2014

Jim Rohn, the famous American entrepreneur, once said, “All good men and women must take responsibility to create legacies that will take the next generation to a level we could only imagine.”

Perhaps more than at any other time in recent history, this quote sets the stage for a topic that is exceptionally important to the survival of our industry. Who is going to take the reins and usher our companies into the future?

It is clear that the fastener industry has been portrayed alongside other manufacturing industries as unglamorous, dirty and not a career of choice for any of our children. In fact, a recent poll of teenagers found that almost 75% were either ambivalent or expressed little or no interest in manufacturing careers.

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The Power of Value Engineering – Converting Screw Machine Parts to Cold Headed Parts

From Link Magazine, Spring 2014

As markets become more global, customers are ever demanding new ways for suppliers to deliver them value. Over the last ten years or more, these same companies have been reducing their engineering and purchasing staffs, creating a new dependence and responsibility in their vendors to generate both quality and cost improvement ideas. For many distributors, this new responsibility is an unwelcome diversion in their already hectic and changing environment. However, for a select few, these new expectations present a unique opportunity to be exploited and profited from.

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