Reprint from American Fastener Journal, September/October 2019

What are your thoughts about quality? At one level this would seem to be a simple question to answer, but I speculate that if we asked that question of a large group of individuals, we would get a multitude of different answers. To most individuals, quality is subjective and may look very different at one moment than it does at another. Take, for example, the scenario of dining out. If the food is delivered to your table with a sloppy presentation, you may consider it to be of lesser quality than a dish that was presented well, even though the flavors and taste are still excellent. In this case, the quality decision is being made more on appearance than performance.