Why a Formal Quality Management System Makes Good Business Sense

From Link Magazine, Fall 2014

On a cold night in April 1912 one of the world’s most enigmatic disasters unfolded, the sinking of what The White Star Line dubbed as the “unsinkable” ship, the RMS Titanic. Like many such events, discrepancies in eyewitness accounts, the passage of time, and the lack of hard evidence, has led to multiple theories and ideas over the years about what really happened. Suffice it to say though, the most likely explanation is that no one thing was responsible but rather many “small” things came together in the “perfect storm”. This cavalcade of events conspired against the passengers and crew on that fateful night to sink the “unsinkable” ship and seal its place in history as one of the all-time worst maritime accidents.

Although a hundred years later, we’re still searching for answers and one of the recent and more plausible theories that has been proposed has to do with, of all things…

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